Privacy Policy

MS TICKS is an ecommerce storefront for watch purchases. We currently support guest checkout without requiring account registration.

By using our website and order flows, you acknowledge this Privacy Policy and the associated Terms of Service.

• Guest checkout details: name, email, phone, shipping address, order notes, and selected payment method.
• Cart/session data: cart contents and a generated session token stored in your browser to keep your cart and checkout state.
• Bank transfer proof: uploaded receipt files (images or PDF) when you choose bank transfer.
• Order and communication data: order number, status history, and order-related email delivery records.
• Delivery and courier data: a Leopards Courier tracking number and delivery status once your order is dispatched.
• Analytics and advertising data (only with cookie consent): pages and products viewed, cart activity (Google Analytics and Meta), and — for completed orders — a hashed version of your email and phone number shared with Meta for ad measurement.
• Review data: rating, title, review body, display name, and purchase-linked review token context.
• Technical data: request metadata and logs needed for security, troubleshooting, and abuse prevention.

• Process and fulfill guest orders.
• Coordinate delivery and provide support.
• Verify payments for bank transfer orders.
• Send order lifecycle emails (received, confirmed, dispatched, delivered).
• Operate and moderate verified-buyer reviews.
• Protect platform security and prevent fraud or misuse.

For cash on delivery (COD), we use your checkout details to process and confirm dispatch.

For bank transfer, we collect proof upload URLs and related file metadata so our team can verify payment before confirmation.

Bank transfer proof files may be stored through configured cloud storage providers. Where cloud credentials are not configured in a non-production environment, development-safe mock URLs may be used.

We use your shipping address, order weight, and payment method to calculate a delivery fee and to book, dispatch, and track your order with our courier partner, Leopards Courier Services.

Your name, phone number, and delivery address are shared with Leopards Courier Services solely to fulfill delivery. Leopards issues a tracking number, which we display on your order confirmation page and include in your dispatch email alongside a link to Leopards’ tracking page.

With your consent (given by accepting the cookie notice shown on your first visit), we use Google Analytics to understand how visitors use our site, and the Meta (Facebook/Instagram) Pixel and Conversions API to measure the performance of our advertising and understand which pages and products lead to purchases.

This may share limited data with Google and Meta, including pages viewed, products viewed or added to cart, and — for completed orders shared with Meta — a cryptographically hashed version of your email and phone number (never sent in plain text) together with order value. Google’s and Meta’s use of this data is governed by their own respective data policies.

Declining or dismissing the cookie notice keeps these tools disabled; only cart functionality (stored locally in your browser) is used in that case.

We send order emails to the guest email you provide at checkout, including confirmation links and status updates.

Email delivery is handled through configured email infrastructure (for example, Resend) and may include order number, payment method, status, totals, and next-step links.

Review submissions from review-invitation links are not published automatically. Reviews are stored as pending and only appear publicly after moderation approval.

We may approve, unapprove, or remove reviews if needed for quality, authenticity, policy enforcement, or legal compliance.

We do not sell personal data. We share data only as needed to run store operations, such as:

• Cloud infrastructure and hosting providers.
• Email service providers for transactional order messages.
• Storage providers for bank transfer proof files.
• Leopards Courier Services, to book, dispatch, and deliver orders.
• Google Analytics, for site analytics — only with your cookie consent.
• Meta (Facebook/Instagram), for advertising measurement — only with your cookie consent, and only hashed contact data for completed orders.
• Authorities when legally required.

When you contact MS TICKS for checkout help, payment verification, delivery follow-up, or review assistance, we keep the support details you provide and our responses.

Support records are used to resolve your request, maintain service continuity, and investigate fraud, abuse, or disputed order events.

We keep order records, communications, and review records for business, accounting, audit, security, and legal obligations.

Payment proof and related records may be retained for payment verification and fraud-prevention purposes for as long as reasonably necessary.

You can request access, correction, or deletion of eligible personal data by contacting us. We may retain specific records where required by law or for legitimate business purposes.

You may also request review corrections or removal, subject to moderation and verification checks.

You can withdraw advertising cookie consent at any time by clearing your browser’s local storage for this site, which stops the Meta Pixel from loading on your next visit.

For privacy requests or questions, use our contact page and include enough order context for us to verify and process your request.